Standard Scripts
Call Script: 3-Days Prior to Event
- Good Morning/Afternoon! May I speak with <Responder Name>?
- I am calling to confirm your reservation at <Venue Name> on <Date/Time> for the <Event Title> with <Company Name/Host>. Will you <and Guest Name(s)> be able to attend?
- If Yes: Thank you for confirming. (If menu is needed) The venue would like to take your menu selection. The choices are: <menu options>. What would you <and your guest(s)> like to choose?
- ** If No: I am sorry to hear that. We will remove your name <and guest(s)> from the reservation. {Option: Would you be interested in attending <alternate event date>? <Check additional event dates and set booking>} Have a good day.
Email Script: 1-Day Prior to Event
Hello <Responder Name>,
This is a reminder for your reservation with <Host Name> at <venue> on <Event Date and Time>.
If you are unable to attend this event, please contact the call center at xxx-xxx-xxxx or respond to this email.
Have a great day!
